Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or just want to share your thoughts on how we rank online casinos for Australian players? This page covers how to reach Online Casinos and what you can expect once you do.

How to Reach the Team

Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies. Our aim is to respond within two working days, though this can stretch slightly during busier periods.

A short line explaining what your message is about helps us route it to the right person faster, whether that's a factual query, a correction, or a general comment on the site.

What We Can Help With

• Questions about our reviews — if something in one of our casino write-ups, bonus breakdowns or payment guides isn't clear, ask and we'll clarify.
• Corrections — offer terms, wagering requirements, licensing details and payment methods all change over time. If you've noticed something that looks out of date, we want to know so we can check it against the operator's current terms.
• Feedback on our rankings — we welcome input on how we compare online casinos, including the criteria we weigh for bonuses, pokies selection, payment options and support.
• Site suggestions — if there's a casino topic, payment method or feature you think deserves more coverage, let us know.
• Concerns about gambling harm — if you or someone you know is struggling with their gambling, mention this in your message and we'll point you towards appropriate Australian support services.

What we can't do is process deposits, withdrawals, account verification or bonus claims on behalf of any casino operator listed on this site — those matters sit with the operator itself, through the support channels on their own platform.

A Few Things Worth Knowing Before You Write In

Every online casino featured on originalsaigon.com.au is licensed and operated offshore, outside Australia. We review these sites for the benefit of Australian readers researching their options, but we're not the operator, the licensing body, or a party to any account you open. If your enquiry relates to a specific deposit, bonus term, or withdrawal delay, the fastest resolution will usually come directly from that casino's own customer support team, who can access your account details.

Where our contact page can help is with the accuracy and usefulness of the information we publish — whether that's how a bonus in AUD is structured, what a wagering requirement means for a pokies session, or how a licence number can be verified. If you think we've got something wrong, we genuinely want to fix it.

For readers weighing up options outside the mainstream licensed casinos covered here, our page on Best Non GamStop Casinos 2026 may also be worth a look, and questions related to that content are just as welcome through this same contact address.

Our Standards on Accuracy and Honesty

We try to keep every review, bonus term and payment detail current, but offshore operators do change their offers, licensing status and terms without much notice. Reader feedback is one of the ways we catch this. If a bonus amount, free spins offer, or wagering condition on our site no longer matches what a casino advertises, telling us helps keep the page useful for the next person researching that operator.

We also take no-nonsense feedback seriously if you feel a review reads as too promotional, is missing a drawback we should have flagged, or doesn't reflect your own research into an operator's licensing or payment practices.

Response Times and What Happens Next

Once you email us, your message goes to a real person on our editorial team, not a queue answered by a bot. Most enquiries get a reply within two working days. If your question needs input from more than one team member, such as a licensing detail or a payment-method query, it may take a little longer — we'll let you know if that's the case rather than leave you waiting without a word.

We appreciate you taking the time to get in touch. Whether it's a small correction or a broader question about how we approach comparing online casinos for Australian players, every message is read.